How we charge for our services
Site Service Fee
All breakdown jobs incur a site service fee. This fee covers the first hour which includes time travelling to the site and time on site. This does not include any parts or materials. For any time worked after the first hour you will be charged at our tradesperson’s normal hourly rate in 15-minute increments plus any extra trips that may be required. Jobs further than 15km from Climate & Plumbing will also incur further travel costs.
|Site Service Fee||NORMAL RATE EXCL. GST||NORMAL RATE INCL. GST|
Our labour rates are based on an hourly rate and are charged in 15-minute increments.
|Labour Type||RATE EXCL. GST||RATE INCL. GST|
|Plumber, HVAC, Electrical, Tradesperson||$87.00||$100.05|
|HVAC Service Technician||$105.00||$120.75|
|Gasfitter Service Technician||$115.00||$132.25|
Onsite and offsite time charged
Our rates apply from when our tradesperson leaves our workshop until they return. You will also be charged time for any part sourcing, preparation and administration work required for your job, carried out by our tradesperson at our workshop.
We try to stock the most common parts in our trade vans, but with the thousands of different parts available it’s impossible to stock everything. Sometimes our tradespeople may need to leave your site to quickly acquire a part required for your job if it can’t be delivered to the site, this time will also be charged to you.
Our tradespeople have two half-hour breaks per day, one mid-morning and another early afternoon for lunch. You of course will not be charged for these breaks.
Emergency Site Service Fee (After Hours)
All out of hours breakdown jobs incur an emergency site service fee. This fee covers the first hour which includes time travelling to the site and time on site.
Most emergency callouts can be solved within this timeframe or made safe enough for us to return on the next working day. However, if it can’t be resolved quickly, for any time worked after the first hour you will be charged at our tradesperson’s normal hourly rate in 15-minute increments.
If we are asked to attend on a Public Holiday an additional fee is charged to cover our obligation under the Holidays Act 2003 to pay our tradespeople a day in lieu of working on a Public Holiday.
|Labour Type||NORMAL RATE EXCL. GST||NORMAL RATE INCL. GST|
|Emergency Service Callout Fee (First Hour)||$252.17||$290.00|
|Emergency Service Callout Additional Fee|
(for Public Holidays)
Vehicle Use Charge
Additional to our labour charge you will be charged for each vehicle trip. This will vary dependent on where you are located. If we have to make more than one vehicle trip to your location, you will be charged for each trip. You will also be charged the time it takes for our tradespeople to get to site.
|Vehicle Use||RATE EXCL. GST||RATE INCL. GST|
|Up to 6 km from Climate & Plumbing||$25.00||$28.75|
|6–15 km from Climate & Plumbing||$35.00||$40.25|
|Per km in addition to 15 km from Climate & Plumbing||$1.50 per km||$1.73 per km|
You may be charged for incidentals. This covers such things as use of equipment, clean-up of area and equipment, any small amounts of solvents, consumables, and materials used.
Issuing Certificates of Compliance
Gas Safety Certificate
After we service a gas appliance, we issue a GSC (Gas Safety Certificate) that states your appliance is safe to operate. If your appliance is not safe to use a GSC will not be issued and you will be advised not to use your appliance. You will be charged $57.50 incl. GST for a GSC.
Gas Certificate of Compliance
A GCOC (Gas Certificate of Compliance) is required for and general or high-risk gasfitting. We issue a GCOC for a gas installation or part installation. You will be charged $150.00 incl. GST for a GCOC.
Electrical Safety Certificate
For an ESC (Electrical Safety Certificate), you will be charged $57.50 incl. GST.
Electrical Certificate of Compliance
For an ECOC (Electrical Certificate of Compliance), you will be charged $74.75 incl. GST.
Fixed Price Maintenance Services
We offer a range of maintenance services at a fixed price. Our maintenance services do not include the cost of problem diagnosis, repair, parts replacement, labour for repairing, or the vehicle trip charge.
Quotes versus charge-up work
Replacements, upgrades, and installation jobs are generally quoted. We provide a ‘Total Price’ quote to do a job, which means our quote will include the solution being given, an outline of what the total price will cover, a description of what might not be covered, and what our terms and conditions are. You will see one total price on the quote, as opposed to our charge up work where you will receive an itemised bill of materials and labour with individual pricing, at the completion of the work.
We require a 50% deposit on acceptance of our quote.
If there are variations to the scope of the quoted job for whatever reason, the extra work will not be carried out until you are in agreement and understand that you will be charged accordingly for the extra work.
When invoicing we try to be fair and reasonable and always take into consideration time spent on the job as being genuine, the parts used were necessary, and anything else charged to your job as being relevant.
Sometimes however we can get it wrong and if you believe you have been overcharged in any way or you are unhappy with our service, please let us know as soon as possible.