How we charge for our services

Site Service Charge

All jobs incur a site service charge of $139 incl GST. This includes travel to site in the first instance, the first 45 minutes of labour on site, vehicle and equipment usage. This does not include any parts or materials. For any time worked after the first 45 minutes you will be charged at our tradesman’s normal hourly rate in 15-minute increments plus any extra vehicle trips that may be required.
Jobs further than 18km from Climate & Plumbing incur further travel costs.

Labour Charges

Our labour rates are based on an hourly rate and charged in 15-minute increments.

Labour Type NORMAL RATE EXCL. GST NORMAL RATE INCL. GST
Plumbing, HVAC, Electrical Tradesman $80.00 $92.00
Gasfitting Tradesman, HVAC Service Engineer $95.00 $109.25
Consultant Engineer $145.00 $166.75

Onsite and offsite time charged

Our rates apply from when our tradesman leaves our workshop until he returns. You will also be charged time for any part sourcing, preparation and administration work required for your job, carried out by our tradesman at our workshop.
We try to stock the most common parts in our trade vans, but with the thousands of different parts available it’s impossible to stock everything. Sometimes our tradesman may need to leave your site to quickly acquire a part required for your job if it can’t be delivered to site, this time will also be charged to you.
Our tradesmen have two half hour breaks per day, one mid-morning and another early afternoon for lunch. You of course will not be charged for these breaks.

Emergency Site Service Charge (After Hours)

Our emergency service charge includes travel to site in the first instance, the first 45 minutes of labour on site, vehicle and equipment usage. It does not include parts or materials.
Most emergency callouts can be solved within this timeframe or made safe enough for us to return on the next working day. However, if it can’t be resolved quickly, for any time worked after the first 45 minutes you will be charged at our tradesman’s normal hourly rate in 15-minute increments.
If we are asked to attend on a Public Holiday an additional fee is charged to cover our obligation under the Holidays Act 2003 to pay our tradesmen a day in lieu for working on a Public Holiday.

Labour Type NORMAL RATE EXCL. GST NORMAL RATE INCL. GST
Emergency Service Callout Fee (First Hour) $234.78 $270.00
Emergency Service Callout Additional Fee
(for Public Holidays)
$300.00 $345.00

Vehicle Trip Charge

Additional to our labour charge you will be charged for each vehicle trip. This will vary dependent on where you are located. If we have to make more than one vehicle trip to your location, you will be charged for each trip. You will also be charged the time it takes for our tradesman to get to site.

Vehicle Trip RATE EXCL. GST RATE INCL. GST
Zone 1 (0–1.5km from Climate & Plumbing) $15.00 $17.25
Zone 2 (1.5–5km from Climate & Plumbing) $20.00 $23.00
Zone 3 (5–12km from Climate & Plumbing) $25.00 $28.75
Zone 4 (over 12km’s from Climate & Plumbing) $1.00 per km $1.15 per km

Incidentals

You will most likely be charged a minimum incidental amount of $10.00 excl. GST. This covers such things as usage of equipment, clean-up of area and equipment, any small amounts of solvents, consumables, and materials used.

Fixed Price Maintenance Services

We offer a range of maintenance services at a fixed price. Our maintenance services do not include the cost of problem diagnosis, repair, parts replacement, labour for repairing, or the vehicle trip charge.

Quotes and Estimates

Replacements, upgrades, and installation jobs are generally quoted. We require a 50% deposit on acceptance of the quote.
If there are variations to the scope of the quoted job for whatever reason, the extra work will not be carried out until you are in agreement and understand that you will be charged accordingly for the extra work.

Invoicing

When invoicing we try to be fair and reasonable and always take into consideration time spent on the job as being genuine, the parts used were necessary, and anything else charged to your job as being relevant.
Sometimes however we can get it wrong and if you believe you have been overcharged in any way or you are unhappy with our service please let us know as soon as possible.